At Bamrah, we believe in the joy of a perfect fit! If your new kicks aren’t quite right, we’ve got you covered with our hassle-free return and refund policy.
1. Returns Made Easy
We want you to love your purchase! If you need to return an item, you can do so within 14 days from the date you receive it. Just ensure that the items are:
- Unworn and in their original condition
- In the original packaging with tags still attached
Exclusions
Please note that some items are non-returnable, including:
- Customized or personalized sneakers
- Gift cards
- Final sale items marked as such
2. How to Return Your Sneakers
Returning your sneakers is simple! Just follow these steps:
- Reach Out: Drop us an email at support@bamrah.co.uk with your order number and reason for the return.
- Receive Instructions: We’ll send you a return authorization and detailed steps to guide you through the process.
- Pack It Up: Securely package the item to avoid any damage during shipping.
3. Refund Details
- Speedy Processing: Once we receive your return, we’ll inspect the item and process your refund within 14 days. We’ll notify you via email once your refund is underway!
- Where’s My Money?: Refunds will be issued to your original payment method. Depending on your bank, it may take a few days for the funds to show up in your account.
4. Need to Exchange?
If you’d like a different size or color, simply return the item using the above process and place a new order for the style you want. This way, you won’t miss out on those perfect kicks!
5. Return Costs
- Who Covers What?: If the return is due to an error on our part (like a wrong or defective item), we’ll cover the return shipping costs. Otherwise, the cost of return shipping is on you.
- Original Shipping Fees: Please note that shipping fees are non-refundable unless we made a mistake with your order.
6. Your Rights Matter
Our return policy is designed to align with your rights as a consumer. You have the right to cancel your order within 14 days of receipt without needing to provide a reason.
7. Got Questions? We’re Here to Help!
If you have any queries about returns or refunds, don’t hesitate to reach out:
Email: support@bamrah.co.uk
Phone: +44 7394 375587
Business Address: 3 Roman Drive, Bellshill, United Kingdom, ML4 2JQ